How do I know if my order has been accepted?

[Anonymous]

Hi,

I placed an order a few hours a go for a Lumia 650 on £17 pm tariff and I have had a load of different emails through from o2; order confirmation, log in username for the site,T&C's etc and one stating my order is in progress.

Does that mean I have passed the credit check and my order has been accepted ? Or does it mean that they are yet to do the credit check etc.?

I have been told conflicting things from friends, so just thought I would ask on here.

Thanks

x

[MI5 · Accepted solution]

Yes, you've passed

[Anonymous]

Hi

I placed an order for a samsung galaxy s7 edge on a monthly contract and I havnt received an email back to say if it has been accepted or not, hoping you could help out, thanks in advance

[MI5]

You'll have to call CS to check as we cannot access your account details on here http://www.o2.co.uk/contactus

[Cleoriff]

Have you contacted customer services @Anonymous. We would have no idea if your application has been accepted as the forum is for customers like yourself http://www.o2.co.uk/contactus

You could also check in My O2 under Orders  (if you have set up an account) http://www.o2.co.uk/myo2