Increase in Tariff Just after signing

[Anonymous]

I signed for a pay monthly contract less than a month ago and have now been told that I will have an increase in my tariff. The tariff was an offer and no way would I have signed for it, if I had known it would increase, less than a month later. When I have asked on the help chat line, I have had the contract quoted at me and answered with O2 telling me I should have read the smallprint. I thought those days were over and that retailers were acting fairly. I am going to seek further advice.

[Anonymous]

Whether they're within their rights to do so or not, there should be a minimum period after starting a new contract at an agreed price before the price index rise can be implemented.

[Cleoriff]

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@Anonymouswrote:
Whether they're within their rights to do so or not, there should be a minimum period after starting a new contract at an agreed price before the price index rise can be implemented.

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It happens in April every year for everyone...the same with any other network

[Anonymous]

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@Anonymouswrote:
Whether they're within their rights to do so or not, there should be a minimum period after starting a new contract at an agreed price before the price index rise can be implemented.

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It’s been every April since it was implemented & I don’t think they’d change it 

[Anonymous]

Doesn't make it right though.

[Anonymous]

It’s what you agreed to when taking out the contract & in the t&c you signed. After all it’s only a few pennies & it’s actually legally right in a round about way

[jonsie]

Right or wrong doesn't come into to it and it doesn't matter how long you've been a customer  be it one week or 20 years. It is explained to you and read out to you when taking out a contract. Whether you chose to listen or not was your decision but you really shouldn't be so outraged now. In case you missed the wording on your contract please read now :

HERE IS A SUMMARY OF SOME IMPORTANT TERMS AND CONDITIONS OF YOUR AGREEMENT

The full terms of your Agreement are below. You can also pick up a copy in an O2 shop, check our Website or ask customer services to send you a copy. It's important that you read and understand the full terms before you sign up.

1. Charges/Price increases - Each year your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. This adjustment could be an increase or a decrease and the adjusted amount will first appear on your April bill.E.g. below (RPI rates illustrative only):   

[Anonymous]

I'm aware it's in the contract, that's not up for debate. But it's poor customer service to sell a customer a 2 year contract at a set monthly price and then increase it after the first month, even if it is clearly explained in the T&Cs. The headline price you sign up to should apply for a minimum period before they increase it. But legally they can do it so they do. It's still wrong!

[Anonymous]

There’s always pay as you go an option

[jonsie]

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@Anonymouswrote:
There’s always pay as you go an option

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Not just after signing for a two year contract unless the handset is paid off, expensive enough. Pay the extra pound a month and put it down to a life experience.