@Anonymous wrote:
See its posts like your one they really annoys me as you have come onto the forum written out a well balanced post but have all the facts wrong making your post a waste of space.
The price increase does not take effect until February 28th 2012 so until that date of course the tariff prices will be the same on the website.
You then mention company costs rising and in the same breath say mantain huge profits for shareholders, well you have the first part right but not the second. Telefonica are multiple billions of pound in debt, share prices have had a thrid knocked off of them and no dividends have been paid out.
As all the other phone carriers have already done there price increase and in some instances twice all the O2 principled customers thet leave will leave to a company that will be increasing there prices again whilst all those customers that can leave from the other carriers will come to 02.
p.s You sure you have your maths correct?
How can a post be "well balanced" if its content is all wrong? Let alone being a "well balanced...waste of space" post?
"The price increase does not take effect until February 28th 2012 so until that date of course the tariff prices will be the same on the website."
So do you honestly think that 02 will start to set weird tariffs like £37.15 or £25.80 for new customers?
"You then mention company costs rising and in the same breath say mantain huge profits for shareholders, well you have the first part right but not the second."
My flippancy has been lost on you it appears.
"As all the other phone carriers have already done there price increase and in some instances twice all the O2 principled customers thet leave will leave to a company that will be increasing there prices again whilst all those customers that can leave from the other carriers will come to 02."
I signed a contract for £36 over 24 months. Like most people the overall cost of the contract is a deciding factor in my initial calculations and again like most people when I signed that contract I signed up to pay 02 £36 per month for a service - that is the contract. If I contacted 02 and told them I could no longer afford to £36 per month chances are that they would enforce the contract and chase me up to make sure that I honoured my part. Yet; they can put the cost of the contract up and I can't do anything about it! That is extremely poor customer service for existing customers.
Why not adjust their pricing structure for new customers and for people renewing? Why chose to punish the loyality of customers and those that are already in a contract?
Your type doesn't take into consideration those that may genuinely not be able to afford the increase, maybe those that have lost jobs and are struggling paying their agreed contractual price as it is. The increase could likely cause them further hardships. Fortunately I am not in that category but I still pause for a thought on their behalf.
You are either in the 02 fan club or a flag flier for big business - either way to defend this move on existing customers shows the same lack of understanding customer opinions over the long term as shown by 02.
Yes I accept that the contract allows them to do this but that doesn't make it right and, as I stated earlier, I believe the blow back this will have for the company will be far greater than they may have anticipated.
"p.s You sure you have your maths correct?"
I have corrected it for you in the hope that my well balanced post that is in fact all wrong and therefore a waste of space isn't lost on you entirely.
If I promise to learn to count will you promise to learn how to apply logic to your arguments?
