Solved: Incorrect first bill

Raj3054 · ‎03-10-2021

I've been charged £8.80 instead of £8 on my first bill. Trying to get in touch with O2 but there are no options for this or a direct number. Have sent a twitt. Not very good start. Any other help would be welcome

MI5 · ‎03-10-2021

@Raj3054

Your first bill may be higher than you're expecting because it will be pro-rated. This means you'll be charged for one month's line rental as well as the first few days where they are setting up your account.

Here is an O2 article about your first bill which explains more

http://www.o2.co.uk/help/bills-and-payment/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎03-10-2021

@Raj3054

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support

They are open from 8-6pm.

Veritas Numquam Perit

MI5 · ‎03-10-2021

@Raj3054

Your first bill may be higher than you're expecting because it will be pro-rated. This means you'll be charged for one month's line rental as well as the first few days where they are setting up your account.

Here is an O2 article about your first bill which explains more

http://www.o2.co.uk/help/bills-and-payment/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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