Incoming calls

[Davidgwynn]

On the 5th of January I flew out to the U.S.A. I have the O2 bolt on and therefore I expected to be able to receive and make calls, in addition to using data. I was unable to receive any calls though WhatsApp; Data and the making of calls was fine. 

I reported the problem and was promised a response with 3- 7 days. I explained that I would be back in the U.K. on the 13th so that time frame was useless. Of course, the maintenance people reported that the fault (CIT-A001835) was resolved precisely 8 days later by which time I had returned to the U.K. and flown back out to Costa Rica on the 17th where the incoming call facility worked for precisely one day. Neither my clients nor my family can reach me. I am working in Costa Rica until March 2nd.

This is costing me money every day. The relevant number is [Removed].

Any ideas.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this