Inaccessible benefit

Segilla · ‎27-04-2023

In have just had a call to say that as a good customer i am to receive some sort of reward which can be activated on receipt of an email. I explained that I now had a new email address, but the O2 msg is being sent to the old one (BT) which will simply notify me of its receipt, but it cannot be answered from there.

How do I contact O2?

(Never change yr email address! Endless problems trying to establish the new one on the sites you use).

MI5 · ‎27-04-2023

@Segilla

See guide Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎27-04-2023

@Segilla It's most likely a scam. Probably a good thing you can't respond to it.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

I DO NOT WORK FOR O2

O2

Inaccessible benefit

S25 pre order delivery date

Charge to receive calls whilst abroad?

Phoning from abroad

Using 02 in the Philippines

Switch up query