Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to access my O2 account to top up my balance

I put in my log in details but the O2 app says it is having trouble accessing my account, and if it doesn’t resolve within 48 hours, to contact them but I really need to top up my balance today

Resolved! Going abroad

Hi, i will going on holiday in Europe from 8 July to 15 July.Please can you advise what I need to do?

Resolved! Using phone abroad

Can I use my allowances in Turkey? It’s not listed anywhere and I’d like to know how much it’ll cost me on holiday.

Resolved! Spending cap

Hi can you put my spend cap to £60 please

Resolved! change spend cap

Hi, How do i change my spend cap? Thanks

wifi calling slow to activate

First day today on O2 after porting in from EE. I live in an area with barely a signal so wifi calling is a must for me. I've noticed that when I restart my phone it can take a good 10 minutes for the wifi calling icon to show up in the notifications...

Resolved! replacement sim card

I need to obtain a replacement sim card for my mobile phone. I am a monthly payment customer

Resolved! Switching number to new contract

I’ve started a new o2 contract via a third party seller as was loads cheaper than upgrading my current o2 sim only. How do I move my number from the sim only to the new contract?

Resolved! New phone tracking

I ordered a second phone in my account over 48 hours ago. Its still shows as being processed ? how long should this take it’s urgent now

Resolved! Unable to log in to my o2

I’ve changed from pay as you go to monthly contract and it keeps telling me my o2 app account isn’t ready

O2

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