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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235111 Views
  • 2 replies
  • 2 kudos

Resolved! Extra charge

Could you please give me details of the additional charge of over £42. I would like to know exactly what the charge relates to please.

Mistijem by • Level 1: Joiner
  • 371 Views
  • 2 replies
  • 0 kudos

Anyone received the prepaid Mastercard?

I haven’t received the sms or the email. Rang up yesterday and had a 30 second conversation where I was told there was a technical issue and I would get it in 24hrs. Still no sms or email. Reading all the horror stories from the previous prepaid Mast...

seato by • Level 1: Joiner
  • 1694 Views
  • 3 replies
  • 0 kudos

Resolved! Missing item from.order

Upgraded my contract with new phone which was supposed to have a free chromebook as part of the offer however today only the phone has been delivered. Anyone got a phone number or email address to contact 02 customer service

Ant-215 by • Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! Order

Trying to place an order. Check out sent a code - I can't access as the handset is broke.

Nigel1902 by • Level 1: Joiner
  • 618 Views
  • 5 replies
  • 0 kudos

Resolved! Number change

I've just bought a new (Samsung) phone from a 3rd party site with o2 contract. I am an existing o2 customer and I'm looking to keep my phone number and change it to my new contract. o2 are telling me they cannot change the number. Has anyone else bee...

dpmcd by • Level 1: Joiner
  • 553 Views
  • 2 replies
  • 0 kudos

Resolved! Change of address

One of my friends swaped his sim as he lost first one and changed his password for my o2 then after a week he upgraded to phone plan and o2 team put this into fraud and closed all his sim accounts what should he do.?

Daud by • Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! New tariff but now no mobile network (no 3G/4G)

Please help!i changed from one o2 tariff to another o2 tariff and now i have no mobile network at all. Only able to use wifi. the phone and sim are the same. i spoke to someone at o2 and they helped me reset network connections via iphone but still n...

Elp by • Level 1: Joiner
  • 1085 Views
  • 4 replies
  • 0 kudos

Resolved! Pay Monthly Sim

How long does it take to upgrade from PAYG to pay monthly? I ordered a new SIM card four weeks ago and am still waiting.

Earlofdon by • Level 1: Joiner
  • 820 Views
  • 4 replies
  • 0 kudos
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