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In store collection

Carra_Rud
Level 1: Joiner
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Hi, my phone pre order has been delivered to my chosen store today but my account still shows as not being able to collect from store yet. The courier tracking definitely says its been delivered but the tracking on O2 website still says its out for delivery. I'm conscious that we're coming to the end of the day now and I'm still unable to collect my new phone. I've tried calling the number of the store (which I found on O2 website) but I'm getting no answer at all. Anyone else have an idea what I should do? TIA

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MI5
Level 94: Supreme
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@Carra_Rud 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

@Carra_Rud 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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