IPad sim, change email

[Anonymous]

Hi, I have an O2 sim card for my IPad, and I pay monthly.  My email address is being discontinued, so I have to change the email which I use to log in to my account, but I can't work out how to do it.  If I do:

Manage My Account

I log in

I select Edit Your Account

I change the email

I press next, nothing happens.  What am I doing wrong?

[MI5]

Must be a glitch on the website.
You can call customer service or try live chat to change it for you but as it is only a login name it isn't vital it's changed.
http://www.o2.co.uk/contactus

[Cleoriff]

Just a thought...when you make a change to email address, do you have the option to 'save changes?

! changed my login details for O2 ...and I'm sure I had to save changes before I moved onto next stage?

[adamtemp64]

In my o2 it is also the email address a bill is sent to I hope you get it sorted

[Anonymous]

Thanks to everyone for your replies.

I rang O2. It's impossible to change my email address.  I have to cancel my current plan, and install a new sim card!!! Very annoying, but it has to be done; Orange are ditching their emails, including my ancient Freeserve one.

[adamtemp64]

Things must have changed as I changed mine online when they closed the old o2 email addresses

[MI5]

Are you talking about a now defunct O2 email address?

[adamtemp64]

login to my o2 on right select manage my details then username this sereen grab comes up for me