I want to cancel my hot spot SIM. Help Pls

[BenZ]

I have brought a SIM card from O2 to use on my hotspot device. And now I don't need it anymore. But I don't know how to cancel it. Can I cancel it via my O2 or do i have to visit the O2 shop? 

[MI5 · Accepted solution]

Hi @BenZ 

All ways to cancel a contract here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[BenZ]

I think, Im just gonna visit the shop, and ask them to do it for me. Because I already try to call them on 202 but they respond with some type of automatic message, which confuse me. 

[MI5]

They will allow you to call customer services from the shop and help you through the phone system.

[jonsie]

You are going to have to call whether from the store or from home.