I've lost my phone and SIM card

[Anonymous]

Hi there I've lost my phone and SIM card I need to put a hold on the account as well as pay the bill

[Anonymous]

We are not customer service we customers like your self best thing to do is call O2 or www.o2.co.uk/contactus also remove your number as anyone could get it and spam. You

[Cleoriff · Accepted solution]

Hi @Anonymous If you have lost you phone you must report it immediately. Follow the advice in this link. It gives you 3 options of reporting https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

If you do this within 24hrs then you  can only be held liable for any charges up to the point of reporting or a maximum liability of £100...

It also helps if you report the loss to the police. If you have insurance you need to give them a call as well, Best of luck .

[MI5]

The lost and stolen line is open 24 hours so make sure you stay on the line to the end of the recorded announcement if calling outside of normal opening hours.

[Marjo]

Hello @Anonymous! Welcome to our forum! Please do check the advice above and contact customer service to report the loss as soon as possible. It would also be great to hear back from you to hear how you're getting on?

Thanks @Anonymous, @Cleoriff, @MI5 for helping!