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I topped up but I can't use my data

Jorgito
Level 1: Joiner
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on ‎15-08-2020 10:21

on ‎15-08-2020 10:21

Hi everyone,

 

Here is my dilemma. Last Wednesday I topped up my phone with 20 pounds. At that moment I had the monthly 15 pounds tariff, so the balance was applied correctly.


What happened? The very same day I changed my tariff to the monthly 10 pounds because I was expecting the changes to be done in September, that is the next month. However, the tariff changed that day so 02 is asking me to top up again because there is not enough balance to cover the 10 pounds.


How can I fix this? With whom I can talk?

 

Many thanks in advance

 

Jorge

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MI5
Level 94: Supreme
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on ‎15-08-2020 10:33

on ‎15-08-2020 10:33

@Jorgito 

Call customer service on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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