on 25-07-2019 00:40
I received an e-mail stating an order has been placed on my account for an iphone and i checked my o2 account and sure enough i have a bill for £1600 for a phone i didnt order, i have changed the password for my o2 and my email and done a virus scan and it came up clean.
is there any way to cancel this online or do i have to wait until thr moring for the phones to open?
Solved! Go to Solution.
on 25-07-2019 00:44
You need to contact customer services asap. They open at 8am in the morning Guide: How to find help & contact O2
More info here https://www.o2.co.uk/help/safety-and-security/fraud-advice
Best of luck. Welcome to the forum.
on 25-07-2019 00:47
on 25-07-2019 08:26
Very sorry to hear your account has been hacked, good advices from community follow these. I can emphasize with you have had bad hack and pursued by scammers.
I also understand how terrible it feels, can't sleep. Hope today will see you on the road to getting this sorted out with o2. Please come back and let us know how it goes, give your experience here, it can help others.
Kindest regards and best wishes TallTrees
25-07-2019 08:44 - edited 25-07-2019 08:46
I was just thinking there must be a fraud team at o2 when I read your post, good to know, thanks for posting that. TALLTREES 👍👍👍
It's also in the link I posted @TallTrees . Also recommends that you report it to Action Fraud UK (The National Fraud agency) https://www.actionfraud.police.uk/a-z-of-fraud/identity-fraud-and-identity-theft
25-07-2019 12:13 - edited 25-07-2019 12:19