I still get put through to the payment line .

[KR20223]

Hi All , i recently had my payday moved so couldn't pay my bill on time . I paid 5 days ago and O2 still hasn't reinstated my phone line, I still keep getting put through to the automated payment line to make an immediate payment of £0 !

I have called someone everyday for the last 5 days and no one can help . 

[MI5 · Accepted solution]

@KR20223 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this