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Cut off after ordering new SIM

whc425
Level 1: Joiner
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Can't believe this has happened to me twice. Whenever I order a new SIM, my service gets cut off immediately. The new SIM takes a few days to get to me, so why does O2 cut off my service immediately? It is also so bloody difficult to get a line to call O2 on. The help links on their web just sends you in circles so you can't find the number to call them on!

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MI5
Level 94: Supreme
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@whc425 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
  • 145866 Posts
  • 635 Topics
  • 28021 Solutions
Registered:

@whc425 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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whc425
Level 1: Joiner
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This is so frustrating. Their webpage seems to be created in such a way such that you have to find your answers from their FAQs. They just don't want you to talk to their agents. 

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