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Cut off after ordering new SIM

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whc425
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on ‎30-01-2022 20:39

on ‎30-01-2022 20:39

Can't believe this has happened to me twice. Whenever I order a new SIM, my service gets cut off immediately. The new SIM takes a few days to get to me, so why does O2 cut off my service immediately? It is also so bloody difficult to get a line to call O2 on. The help links on their web just sends you in circles so you can't find the number to call them on!

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MI5
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on ‎30-01-2022 20:45

on ‎30-01-2022 20:45

@whc425 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 148511 Posts
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on ‎30-01-2022 20:45

on ‎30-01-2022 20:45

@whc425 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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whc425
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on ‎30-01-2022 20:52

on ‎30-01-2022 20:52

This is so frustrating. Their webpage seems to be created in such a way such that you have to find your answers from their FAQs. They just don't want you to talk to their agents. 

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