I paid march's bill in full

[Ja]

Hi all. 

   I paid last month's bill 30th. Since 2nd April I have received emails and texts asking for the payment on the device plan. But not my airtime plan. They are threatening to disconnect me. I am unable to get hold of anyone one to sort it out. I have proof but nowhere to send it to. Any suggestions or advice please?

[jonsie]

You need to keep trying to call customer service @Ja 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Ja]

If they cut me off I won't be able to. This is my fear. I am self isolating. This is my only contact to the outside world. But yes I will keep trying was hoping for an alternative suggestion. Thanks tho @jonsie

[Bambino]

@Ja 

You can try calling using Skype on 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Best time to try to get through is 8 am

[Becky6]

Hi I've paid too and they have cut me of I cat get in touch. I have proof I'm fuming

[Cleoriff]

Follow the advice on this thread @Becky6 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[Ja]

Thankyou for all your help and advice. I have had to pay my device plan again to stay connected. I understand that everything is up in arms ATM but they should put something in place for these events. I am discussed that I couldn't sort this and I have had to part with more money that has left me short. But my phone is my only form of contact. On an official basses too.