I keep getting chased for a payment I have already made

[EP2022]

I have to make a monthly device plan payment of £6.99. I do it manually, and although a total pain, usually works fine, but this month I replied to the text, got confirmation for my payment and now they are threatening to cancel my device, and I have no way of saying I've already paid, stop hounding me. Any ideas?

[madasaf1sh · Accepted solution]

@EP2022 

You need to speak to Payment Management on 0800 902 0217  and they can have a look into it.

This is why you should pay by DD, as it could lead to miss payments been recorded on your credit file.

[EP2022]

Thank you, I much appreciated, I will give that a go