I have been charged for premium texts I have not set

[frances81]

How do I contact o2 the website doesn’t actually allow me to actually send an email. I want to email about charges that have appeared on my bill?

[Cleoriff]

@frances81 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[frances81]

I know the charges are to a 88222 number I can see that but none of the options you listed cover the fact that I never sent these text messages?

[MI5]

@frances81 

Enter the shortcode here https://psauthority.org.uk/for-consumers/service-checker

[Cleoriff]

@frances81 

more info here.

• Short code number: 88222
• Reply to the message with 'STOP' or 'STOP ALL'
• You can report spam texts directly to your mobile phone provider free of charge by forwarding the text message to 7726.
• Complain to the company that runs the service
• This service is provided by Tap2Bill
• Contact Details 03330030581 or Customer.Service@tap2bill.com

https://who-called.co.uk/Number/88222 

[MI5]

A few more to choose from too

[MI5]

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@frances81 wrote:
I know the charges are to a 88222 number I can see that but none of the options you listed cover the fact that I never sent these text messages?

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You don't send them @frances81 

They charge you for receiving them.

[gmarkj]

To your first point, o2 don't have an email address you can send a message to.
If you want to speak to them you need to call.
o2 can put a charge to mobile and premium bar on your account to stop these, but again you need to call.
Some help on how to contact o2 in the link below, but the number that gets the most positive results is 0800 587 4005.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...