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I cannot make international calls.

Gosia
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Hi, I have international bolt-on activated; I checked my phone settings and both outgoing and incoming international calls have 'call barring' switched off.

 

I was trying to contact O2 support but I can't at the moment. Aura is not helpful, as it only suggests that I need to check my spend cap or if I have my bills paid off. I'm on the monthly payment, and all my bills are up to date, my spent cap is £30 which is way over what I do spend generally.

 

Does anyone have an idea how to resolve this? What else I can check?

 

Thanks in advance,

 

Gosia

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Cleoriff
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@Gosia 

You probably need to have your spend cap removed by O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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@Gosia 

You probably need to have your spend cap removed by O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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Gosia
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Thanks @Cleoriff 

 

Called the support and they sorted it out. 

 

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Cleoriff
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Good to hear @Gosia 

Veritas Numquam Perit

Girl in a jacket
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