I canceled both my O2 mobile number but I'm still getting billed!

[RicardoS]

On December the 17th 2021 I called the O2 customer service to cancel both my mobile lines as I moved abroad and no longer needed them.

I was told that I would be charged up to the 16th of January 2022 due to the 30 days notice period. But I keep getting billed as usual for both number as my lines are still active. On the top of that I just accessed the My O2 app and my mobile lines are still activated!!

I need it to be canceled and refunded from the 16th of january for BOTH my lines immediately.

But as I am abroad I can't find how to contact O2 directly apart from an international call that will cost my liver.

[madasaf1sh · Accepted solution]

@RicardoS 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

If not then you need to call or use skype to call the payment management team on 0800 902 0217 Guide: A Guide to Skype