I can't receive call neither call customer service

[FreedahLucia]

My phone have not been able to receive call for the last 4 days its very frustrating as I cannot call customer either. I am waiting on very important call this is so wrong as my network bar is full I do receive messages but no calls come through at all.

[Cleoriff]

@FreedahLucia 

I will ask our account advisors if they can help you.

You may need a new sim...However, they will send you a private mesage to check things properly/.

@O2Ellie @O2Lisa  can you assist here please?

[Etlon1]

I am having similar issues : cannot make or receive phone calls, WhatsApp voice calls and FaceTime. However, I can send and receive SMS, WhatsApp messages etc. I can also make phone calls in my car when my phone is connected to my car via Bluetooth. I have tried at several locations so I know it is not a problem with the signal strength. I have read somewhere that this may be a SIM problem ?

[O2Ellie]

Thanks for the tag @Cleoriff 

@FreedahLucia I will private message you now so we can look in to this further for you

[O2Ellie]

@Etlon1 I will send you a private message now and we can look in to this for you.

[Cleoriff]

Thanks @O2Ellie 

[FreedahLucia]

My sim was changed yesterday as I done an upgrade and still the same issue I'm missing alot of important call I'm so worried.
This is very frustrating
O God what is wrong

[Cleoriff]

@FreedahLucia 

Have you checked your network status https://status.o2.co.uk/ ?

[MI5]

---

@FreedahLucia wrote:
My sim was changed yesterday as I done an upgrade and still the same issue I'm missing alot of important call I'm so worried.
This is very frustrating
O God what is wrong

---

You can try using your old sim to see if it is still active.

If it is, and you want to use the new sim, you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update