I STILL need proof of (online) purchase to get Huawei Cashback

[Lexusdiamonds]

I took out a new Pay monthly contract online. The phone and new SIM were delivered to my address with no paperwork. However, I want to claim the cashback from HUAWEI Promotions but they are not accepting my first bill as proof of purchase. How do I contact o2, please anyone? So frustrating. Thanks for your help.

[Cleoriff]

Hi @Lexusdiamonds 

Alreasdy answered here https://community.o2.co.uk/t5/Pay-Monthly/I-need-proof-of-online-purchase-to-get-Huawei-Cashback/m-p... 

However if you do need to contact O2 then use any or all numbers in this guide Guide: Coronavirus Community Help and Support 

[jonsie]

In My O2 downoad the document in Recent Orders and save as a pdf. Then attach it to your claim

If you need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823