Huge mistakes on my phone bill.

[conormtwhelan]

I was offered a 40% reduction on my phone bill and a free smart watch by one of your employees over the throne.  Instead of this happening, my bill more than doubled and I was send a phone I didn't ask for but immediately returned.  Despite this, I am now being charged £48.59 per month for a phone I did not ask for and do not have - I paid off the cost for my devise under my Virgin contract years ago.

This all started with a "good will" from O2, but it is costing me £60 a month and my watch never arrived.  When I complained on the phone I was told the problem would be solved and I would be given a £50 amazon voucher, but I have been charged the wrong amount and no voucher arrived.  If O2 does not fix this within a week, I will not only cancel my contract and refuse to pay a penny more, I will also report you to the ombudmen for malpractice.  I would like to speak to a human being that can resolve this issue as soon as possible.

Thank you,

Conor Whelan

[jonsie · Accepted solution]

If you think you’ve been the victim of fraud –  and you definitely have - whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Bambino]

@conormtwhelan There was never any "good will" on O2's part. It wasn't O2 who called you. You were scammed. Follow the advice above.

[conormtwhelan]

[madasaf1sh]

Not sure what that proves @conormtwhelan 

You have been scammed and the person has all your personal data, and signed you up for a new plan and phone, which included extras, just to screw you other as a  bonus...

You need to follow the advice of @jonsie and @Bambino 

[conormtwhelan]

Yes I see that it has actually been a common fraud this year.  They must have hacked my account because they were able to trigger one time passcodes to be sent to my phone. It was so convincing. Thanks for your support. I'll edit this post to turn it into a warning.