How would I cancel a Recurring Payment

[Anonymous]

I have a Nexus 7 tablet with 3G and I've just set up a £10 per month recurring payment for data. I'm quite happy with this arrangement at present but I would like to know how I could cancel this if I changed my mind later. Searching in O2 help tells me to go to mbb.o2.co.uk then select  "Manage your account" then "Cancel your account" - but I can't find that cancel option. When I click "Manage your account" I get a page of details and I can change my tablet's nickname, upgrade to 4G etc, but I cannot find the option to cancel. Can anyonw please suggest where am I going wrong.

[Anonymous]

I would have thought through your MyO2 or via Customer Services{numbers are in the contact us tab at the bottom of the forum page} or Live Chat.

http://www.o2.co.uk/mobile/contactus

[Anonymous]

Thank you, but the help page suggests it can be done online as I explained - yet the option doesn't seem to be where they say it is. 

[Anonymous]

O2 help link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(MobileBro...

[Anonymous]

Yes, that's the help article I referred to in my question. It says select "Manage Account" then "Cancel my package", byt the "‘Cancel my package" option is not there.

[Anonymous]

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@Anonymous wrote:

Yes, that's the help article I referred to in my question. It says select "Manage Account" then "Cancel my package", byt the "‘Cancel my package" option is not there.

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May be a site glitch.

@Toby can you check this out.

Until then @Anonymous you should be able to cancel using one of the other methods i mentioned earlier.

[Anonymous]

Thank you, but as I explained in my question, I don't want to cancel, I just want to know how I could cancel if I changed my mind in the future. 🙂

[Anonymous]

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@Anonymous wrote:

Thank you, but as I explained in my question, I don't want to cancel, I just want to know how I could cancel if I changed my mind in the future. 🙂

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I fully understand your question which i have answered.

[MI5 · Accepted solution]

Brian, sometimes we see site glitches with certain browsers. Clearing your browser cache or trying a different browser can help with this type of glitch.
As per the links given, the option "should" be available to you in "MY O2" should you require it in the future. Failing that a call to CS will resolve the issue for you.
Hope all goes well with your service and enjoyment of O2

[Anonymous]

Thank you to MI5 and BandofBrothers for your suggestions. I'll try clearing the browser cache and using MSIE8/Firefox instead of Chrome - failing that, if I wish to cancel in future, I'll call CS.