I purchased the latest Samsung Galaxy s20 FE and the Galaxy watch 3 but i'm having difficulties setting this up through the mobile network. I've contacted o2 several times but my question doesn't seem to be properly answered. I've paired both devices together but when i select the mobile plans option to pair the watch to my network plan, i'm prompted with the message "There aren't any mobile plans available for my watch in my country". I don't understand this as i'm in the UK and on a pay monthly plan with o2. I've also got an eSim but again i can't use this due to the message im receiving on the mobile plans option in the galaxy wearable app.
Can anyone assist me on this as the advisors over the phone keep fobbing me off and don't seem to be clued up this.
I'd start with checking with Samsung https://www.samsung.com/uk/support/contact/
I hope the watch was from a reputable retailer?
O2 do now support Watch 3 and Active Watch 2.
It could be that you need to add the data plan in store, but obviously you can't do this until stores reopen.