How to complain about o2 customer service.

[Anonymous]

Hi all. I took out a contract in September 2021 for z fold 3 . They phone stopped working as it had a factory fault ibwas told. They already replaced three phones and I'm expecting fourth one to be delivered. I suspect they belonged to other people who returned them back to o2 as they were faulty.  O2 sent them to me without checking them and probably they had viruses or preinstalled system apps. My connection was tampered and my phones hickacked. My bank accounts cleaned by scammers. My camera was recording me including microphone being switched on . What shall I do?

[Bambino · Accepted solution]

@Anonymous See this: How to Complain | Help | O2

If you have been a victim of a fraud see these links:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[b4u2]

You can send an email to

ComplaintReviewService@o2.com