How to change from monthly contract to pay as you go?

[Fudgel]

Is there a way to Cancel my current contract and switch to Pay as you go? Sadly can't get in touch with customer support at all. Will no longer be stayed in UK given the circumstances but will still require the phone number in case someone from UK will need to get in touch with me.

Thanks.

[MI5]

@Fudgel 

The only way is to call customer service Guide: How to find help & contact O2 

Early morning around 8.00am is the best time to call.

[Fudgel]

Considering there are way more calling now and way less answering calls (chat's not even option now with customer support) that's impossible. It's kind of laughable that the only tariff option on My O2 is to upgrade. No cancellation.

Literally called 15 minutes after 8am, was told it's 15 minutes wait. While going through confirmation hoops it went up to 45 minutes. At this point it might be easier just to block the debit transaction from O2 and figure it out later.

[Cleoriff]

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@Fudgel wrote:

Considering there are way more calling now and way less answering calls (chat's not even option now with customer support) that's impossible. It's kind of laughable that the only tariff option on My O2 is to upgrade. No cancellation.

Literally called 15 minutes after 8am, was told it's 15 minutes wait. While going through confirmation hoops it went up to 45 minutes. At this point it might be easier just to block the debit transaction from O2 and figure it out later.

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That would have dire consequences for your credit rating @Fudgel 

[Fudgel]

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@Cleoriff wrote:

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That would have dire consequences for your credit rating @Fudgel 

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Not being given much of a choice at this point. Still time to call through everyday, but if nothing happens it will be more dire paying for service I'm trying to cancel.