How long do I have to wait for a response from the credit referrals team?

[Kitz]

02 have to sort out their contact method in regards to the credit referrals team. I have a default showing from 2014 as unsatisfied on the contact number I have been using said number since 2012. If the so called default was not satisfied, then WHY would 02 not have cut my phone off until I paid it?

I called in to be told they had defaulted me due to OVERPAYMENT and now I still have to wait for the credit referrals team to investigate - fair enough. Except they have no way of telling me if said team is even reviewing my case and in the meanwhile, the sellers of the property I am looking to purchase are getting nervous.

My ten working days wait is over on the 10th of April - I however have until the 3rd of April (yes, tomorrow) before the sellers decide if they want to remarket the property as they do not wish to wait for something that may end up dragging out.

What the **** am I meant to do? 

How long are current responses from credit referrals team? And how likely I will hear from them tomorrow? - I can't be put through to them as apparently they live in a cave with no phone access - ironic considering its a phone company.

[Anonymous]

Hi @Kitz we have no way of knowing how long the wait is but you could complain using this link 

https://www.o2.co.uk/how-to-complain

[MI5]

A complaint will take 10 days to get a response so that won't help you.
I'll tag @Martin-O2 and @Marjo to see if they can get someone to contact you tomorrow.

[Martin-O2]

Thanks for the mention @MI5! 

@Kitz I'll drop you a private message so we can discuss this further as I'll need a few personal details from yourself. 

[Kitz]

Sure @Martin-O2