Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Returning Handset (from store)

Hey guys, Upgraded in an O2 Store last week. If I want to return the phone and revert back to my previous plan, do I have to return it to the same O2 store or can I take it back to any O2 store? I went in and did the upgrade directly (i.e didnt order...

sim swap

i have done a sim swap earlier/can i switch back to old phone

Voicemail Not Working

Hi all, Looking for advice.I upgraded yesterday from my iPhone 6S to a OnePlus 6 and also had a tarrif change in the process. The switch has gone smoothly and it's great to be back on an Android device. So far, the only 'bug' is with voicemail - I ke...

Resolved! Sim swap

I have upgraded my iPhone with o2 and did sim swap online yesterday afternoon. Although it’s not been 24 hours yet I am concerned that neither my old or my new phone have any service so no one can reach me. Any help?

Resolved! Deposit on casino sites declined why

Want to deposit on casino sites via mobile phone bill but keep saying decline

Resolved! 4G availability in Hungary

Hi all,I am about to go on Holiday to Hungary in August, can anyone tell me please is there any 4G roaming service available by O2? There are three providers such as T-Mobile, Telenor and Vodafone?

Resolved! Paying my bill

It won’t let me call to pay my bill or it won’t let me pay my bill online. Has this happened to anyone else?

Resolved! Turkey

Good morning, we are traveling to Turkey this month and wondering what is the best options for using our phone at the hotel (the Wi-fi at the hotel is a bit hit or miss !)ThanksKenny

Resolved! New Tablet Refresh Order Issues

So, I decided last week to treat myself to a new Samsung Galaxy Tab S3 9.7 on a Refresh Tariff. 1st problem was I ordered Thursday Evening and paid extra for a Saturday delivery to my home. Of course UKMail had some sort of delay which meant they fai...

data and battery lose over night

battery lose over night from 100% to 9% happened on may 23rd and the same no june 23ed and27th also lostcalander data history from june the 10th .[all work and inportante dates lost] june the 10th went last night.[i think it might be microsoft.]

O2

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