Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim only

So as the live chat is down for me.My contract is finishes on the 21st may 2018 but they want to keep charging me full rate for some reason. I want a sim only deal now someone please help

£`1.50 a month for a VAT invoice?

Apparently the only way to receive a bill without "This is not a VAT invoice" on it and instead, a VAT number, is to shift to paper billing at £1.50 a month. Is this correct. It is what Customer Services told me. If so, would someone from O2 like to ...

Resolved! Cut off

Hi i have been cut off but my 02 app shows me i have nothing to pay ?

Paid bill but still being told im overdue

I paid my bill this morning but still recieving messages to say my bill is overdue

Resolved! Keep getting calls on behalf of my local store

Hi everyone,its really strange what has been happening lately.On the 1st of May i received a call while i was in work and i couldnt answer.Next thing i receive a text message saying " its a call on behalf of my local o2 store.You are due a review of ...

Resolved! Need to complete agreement

I'm supposed to be completing an agreement in My o" by 10pm but cant find the agreement

Resolved! 2 contract phones, close 1

Hi , I had an additional phone contract put in my account for my partner. Now weve split im left with 2 contratcs (after 4 months of getting the phone). how do I get this back to 1 without incuring further costs? thanks

Resolved! No cap on my son's number??

I just got a £120 bill on my son's number because he sent 800 text over his 500 allowance! His bill should be £12... Needless to say I'm absolutely appalled that I was not made aware that he was spending 10 times over his bill nor was there any cap o...

Resolved! Data coverage ongoing issues Glasgow

Due to unhelpful responses from the O2 twitter, trying here to get some advice - I've been with O2 a year, and in that time have had unbelievably bad data coverage every day in Glasgow City Centre despite the coverage checker showing as good across t...

Resolved! Pay Month in Advance for tariff change

I’m confused. I bill is usually due 21st of month. I’m looking to change tariff so I get more Data (6gb to 8gb). I’ve been told I can do this now 8 days before next bill is due. Then my bill due 21st will be old tariff pro rata/new tariff pro rata, w...

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