Solved: How do you contact o2??

Anonymous · ‎31-05-2017

I have an issue with my bill and I'm trying to find a way to email/chat with customer service but there's no sign of anything. Clicking on Live Chat does nothing apart from give you a black message about waiting but nothing loads. Can't find a customer service email address anywhere - anyone offer any advice? I don't have the time to call the centre so I'd rather do it online some way.

jonsie · ‎31-05-2017

To be honest it's probably quicker to phone than use live chat. If you want however to use chat then use the link on this Web page :

http://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎31-05-2017

All contact info is here http://www.o2.co.uk/contactus
There is no email address, but you can shortcode dial 202 from your o2 phone for free to talk.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-05-2017

To be honest it's probably quicker to phone than use live chat. If you want however to use chat then use the link on this Web page :

http://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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