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How do i remove Sync 1?

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MartyMcfly74
Level 1: Joiner
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on ‎01-01-2022 11:21

on ‎01-01-2022 11:21

I had an esim on my apple watch but was not using it.

How do i cancel this?

I removed it via the applewatch app on the iphone but it warned i might need to contact my provider.

 

Cannot see anything on o2 page to help.

Can someone shed some light?

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MI5
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on ‎01-01-2022 11:31

on ‎01-01-2022 11:31

@MartyMcfly74 

If you bought it from O2, you need to pay off the watch device plan first.

If from elsewhere, you can just call and cancel the plan.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147812 Posts
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  • 28355 Solutions
Registered:

on ‎01-01-2022 11:31

on ‎01-01-2022 11:31

@MartyMcfly74 

If you bought it from O2, you need to pay off the watch device plan first.

If from elsewhere, you can just call and cancel the plan.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MartyMcfly74
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In response to MI5
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on ‎01-01-2022 11:45

on ‎01-01-2022 11:45

Thanks i own the watch, so it was just the e-sim.

Thank you.

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