How do I reach the Live chat team?

[Anonymous]

Please can comeone tell me how to reach the Live chat team.

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[Cleoriff]

Hi @Anonymous usually by using the live chat link in this guide https://www.o2.co.uk/contactus

If you have any problems then please use the same link to CALL customer services. Live chat has been having a few issues over the past few days

Edited to add..I have just tried live chat for you and the option is greyed out so no one seems to be available They should be open by now!

@MercedesS@Martin-O2@Marjocould you please check this for us?

[jonsie]

The link works for me here

https://www.o2.co.uk/how-to-complain

[Cleoriff]

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@jonsie wrote:

The link works for me here

https://www.o2.co.uk/how-to-complain

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Not me @jonsie Exactly the same as on the contact us link. Clicking on it just doesn't work at all

[Cleoriff]

Just to add, I have tried both on mobile and PC now....the option is there but is not working. Obviously done the usual clear cache etc....Also tried on Chrome (via mobile). Nothing.

In view of the complaints we had about live chat over Friday and Saturday there does appear to be something wrong...:smileysad:?

[Anonymous]

Maybe it just happened Friday as I used live chat on Thursday afternoon & it worked & I got through straight away

[pgn]

Hi @Anonymous!

As well as the methods mentioned in other responses to your original question:

1. you can use Twitter to send a (public!) message to @O2, they will reply and follow you so you can use Twitter "Direct Messages" to talk to them (or they will send a link that takes you into the WebChat app directly).

2. You can also reach out to the O2 Social Media team via Facebook, if you use it - I think the account there is O2UK.

More detail here on bth methods: https://www.o2.co.uk/abouto2/social-media

[jonsie]

Still no sign of chat today. Perhaps they are closing it down like everything else. 

Guess the phones will be busy today...... 

[pgn]

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@jonsie wrote:

Still no sign of chat today. Perhaps they are closing it down like everything else. 

Guess the phones will be busy today...... 

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@jonsie, maybe they're all mopping up the last of the Black Friday deals 

[Marjo]

Hi @Anonymous! Welcome to our forum! Did you manage to contact Live Chat in the end or are you still struggling with it? Is there anything that the community could perhaps help you with?