How do I get my number & balance back?

[Anonymous]

Hi,

I have not used my O2 pay as you go sim card for more than 6 months and I think it become inactive as when I turn it on the sim card registration gets failed.

How can i get my number back and the balance I had on it as the balance is still displaying on My GiffGaff app?

Please help.

Regards,

Farooq

[Anonymous]

Ring customer services on 4445 from a mobile with an O2 SIM card in or use one of the landline numbers in o2 Customer Services Link http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

This is O2 mate.
You need the giffgaff forum here https://community.giffgaff.com/t5/Help-Support/bd-p/QA1

[Cleoriff]

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@MI5 wrote:
This is O2 mate.
You need the giffgaff forum here https://community.giffgaff.com/t5/Help-Support/bd-p/QA1

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Good spot Rich. Obviously the OP would need to be contacting giffgaff not O2 (from his opening post anyway):smileysurprised:

[jonsie]

He seems to be a little confused....