How do I cancel a order

[Dissatisfied30]

Hi 

How do I cancel a order..? Not received my new phone but want to cancel.. 

[Enlli]

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[Bambino · Accepted solution]

@Dissatisfied30 If your order has already shipped ( which going by what I've been seeing on other posts is unlikely) you should refuse to accept the delivery when it arrives.

[Dissatisfied30]

Hi.. 

I have called the sales team a few times.. But they don't seem to be very helpful.. And I hold on to the call for at least 10 mins and the line seems to be cut off.. I ring back.. And they just say it's left the warehouse and all I do is refuse the phone when it is delivered.. But they can't say when.. Which is annoying.. 

I want to now cancel.. But don't want to be charged on my bill.. If I send back with courier.. I was charged a deposit.. And want that Back  if I cancel... Hoping I can cancel as waiting nearly 3 weeks now for new phone.. 

[pgn]

Check your texts or e-mail spam folder for an appointment from a courier for delivery, @Dissatisfied30:

For some orders you will be sent a PIN from the courier, either by text or via their app. The driver will ask for the PIN on arrival so he can hand you your parcel.

https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery#section2