How can i change to sim only using the app as O2 only answering emergency calls or upgrades?

[Spet14]

Hi my contract is up on 29/5 and i want to change to sim only. When I go to change tarriff it shows 2 recommendations that are more expensive than what i am already paying. I tried to call O2 however automated message says they are only accepting calls to do with fraud or upgrades. Can I make this change only or in the app without having to speak to an advisor?

[Cleoriff]

Hi @Spet14 

Choose UPGRADE to sim only. That way you will be eligible for the better tariffs, Also once you upgrade you  keep the same sim and don't have to do anything else. All details are changed on your account.

If you need to contact O2 there are various numbers in this guide. Guide: Coronavirus Community Help and Support 

[jonsie]

If you choose upgrade then scroll down to sim only

it should give you all the options

Perhaps call to speak to upgrades

Guide: Coronavirus Community Help and Support 

[Spet14]

Thank you for the reply. The only options are new phone or tablet/device. No options to change to sim only. Think I'll just need to call up

[jonsie]

If you choose upgrade now

Not change tariff

You should see this @Spet14