How can I keep my old number?

[Charlie_P]

Hi there,

How can I keep my old number (from other service provider) when I get a new contract with O2?

Appreciate your help

[MI5 · Accepted solution]

@Charlie_P 

You need to port in.

Guide: Migration & porting into O2  

[Charlie_P]

Hi there,

I really thank you for your advice.

So what I understood is that I need to buy the simcard first (I'm looking for a monthly plan), then after I have obtained the PAC number from my previous provider I need to fill up an online form the customer service of O2 is going to get all sorted for me, I hope this is more or less how to keep my old number when moving to O2.

I want to provide an update after the process is done, so I would be able to share my experience.

Best regards,
Charlie

[MI5]

@Charlie_P 

That's the process assuming all runs smoothly.

If you need to contact O2, you can Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2