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Level 1: Joiner
Posts: 11
Registered: ‎11-10-2012
Accepted Solution

How can I find out how much is outstanding on my device?

Hi there,

 

The app used to tell you how much was left to pay on your device, but now it doesn't tell you any more.

 

I have tried my account on the website and I can't find it there either.  My bill doesn't split the device and airtime cost.

 

Both of these just offer my upgrade options with O2 refresh and tell me that the rest of my contract will be paid off.

 

Any help would be appreciated.

 

Thanks in advance. 

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Posts: 95,221
Topics: 543
Solutions: 12,066
Registered: ‎04-04-2012

Re: How can I find out how much is outstanding on my device?

@Abbafan1972 

What you have to pay to upgrade is what's outstanding on your device plan. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 9: Fired up
Posts: 135
Registered: ‎18-12-2019

Re: How can I find out how much is outstanding on my device?

I've just opened up the android app and it's there on the first screen - scroll down to monthly device plan - it tells you the last device bill amount and underneath how much is left. Maybe update the app if you haven't for a while.

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Level 1: Joiner
Posts: 11
Registered: ‎11-10-2012

Re: How can I find out how much is outstanding on my device?

Thanks for your replies.

 

As far as I know my O2 app is up to date and it doesn't show how much I owe anywhere.

 

I popped into the O2 shop yesterday while out and the guy said I don't have a separate device plan because I took out the contract with a third party (carphone warehouse) and am not on O2 Refresh.  My bill is just one whole figure rather than a device plan and airtime. I owe £188.60 and the earliest I can give notice to leave is 1st May this year when I'm out of contract.

 

Apparently the amount I owe is more than what It would be if I was on O2 Refresh.

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Posts: 95,221
Topics: 543
Solutions: 12,066
Registered: ‎04-04-2012

Re: How can I find out how much is outstanding on my device?


@Abbafan1972 wrote:

 

 

Apparently the amount I owe is more than what It would be if I was on O2 Refresh.


Yes that is correct.

With refresh you get 2 bills, one for device and one for airtime. To cancel a refresh contract you just pay the device part and the remaining airtime is waived.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,808
Topics: 561
Solutions: 3,496
Registered: ‎04-01-2009

Re: How can I find out how much is outstanding on my device?

So in fact, you owe the number of months multiplied by the monthly cost minus the VAT and any bolt ons.