How can I be charged for mobile data.....

[Anonymous]

...if I've turned off data roaming and mobile data in settings why am I still getting charged £1 whenever I leave my home?

My mobile is a Samsung J3 and it is 4G connectivity. I'm on PAYG.

Since typing this I have created a new fake access point name to prevent connection and dropped the 4G down to 3G because I'm running out of cash and patience!

Surely I shouldn't have to resort to delving in deeper to solve the problem (if indeed it will work).

Again, if I turn off the settings to allow my phone to connect to a network for internet access when I do not want it to charge me then surely it shouldn't charge me?!

Yet it is. :confused

[Marjo]

Hey @Anonymous, how is it going? Did you manage to resolve this or are you still experiencing the issue? Any help from the above advice?

[Anonymous]

Hey,

Thanks for all the replies.

So it's been a while and I've not had any chance to test this problem since I set up a fake access point to deny the phone connection when I get out of the house.

To address a couple points:

Mobile Data and Data Roaming are always turned off. Mobile Data will ONLY get turned on when I want to access the internet away from home.

I was only noticing being charged for internet access when I was out of the house, away from my home WIFI..on 4G setting, with both Data Roaming and Mobile Data disabled in settings. I may have turned on WIFI briefly on a rare occasion to see if I got a connection to anything and then turned it off again when no viable WIFI hotspots showed up that I could freely connect to.

When I connect to WIFI (via home router) I do not get charged for using the internet on my phone, with both Data Roaming and Mobile Data disabled in settings.

When I do want to use the internet on my phone when out and about, I enable Mobile Data. 4G setting would normally be set as default.

I will be out of the house tomorrow so I will be able to experiment a little more and actually observe what is happening on the phone as opposed to just noticing the little pop-up notification when I take my phone out my pocket when I get back home.

[Anonymous]

Ok, so it has been a few months now.

Still been having the same issue, even with my 'fake' access point name, wifi turned off and mobile data turned off.

But I believe I may have solved the issue for good this time after delving deeper.

Google Play store..a setting I discovered that is there by default is auto-update apps. This was set to update apps at any time (May incur charges). Not sure if this needs mobile data turned on to work though, it doesn't say.

I set it to update over wifi instead.

We shall see if this does the trick finally.

[Anonymous]

So nope, not even that stopped O2 from taking random £1 for internet access from my PAYG phone even when I've not been using it.

So nuclear option..........getting rid of O2 PAYG.