Solved: Hacking attempt and unable to access my account fr...

Anonymous · ‎06-04-2017

I am working outside the UK and am using a US sim in my iPhone so do not have access to my O@ number whilst I am working here (until June 2017). I have been working here in the US since December 2016. I have just had an email supposedly from O2 telling me that my bill for this month is over £200 and when I try to access my account online it requires me to have my mobile phone with my UK number so they can text me a code to access my account. I think my account has been hacked but I can't check because of the method which O2 insists on using to access the account.

MI5 · ‎06-04-2017

There is a spam email doing the rounds at the moment so you need to delete and ignore it.
There are numbers to call o2 from abroad on this link
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-04-2017

There is a spam email doing the rounds at the moment so you need to delete and ignore it.
There are numbers to call o2 from abroad on this link
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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