Hi

[Kath2013]

Hi everyone sorry to bug everyone again as just confused I'm had my last 02 phone about 7 years but I'm upgraded to new phone no new line or anything just upgrade 02 said I won't get any letters I.e bonus letter as I'm not new or term and conditions or contract as everything is emailed which I have all got but is that right ? Or do you get letters ? 
I prefer everything been emailed over to me can anyone help please x

[MI5 · Accepted solution]

@Kath2013 

As we've already told you, all tariff changes and new terms and conditions are emailed to you, but your device plan agreement will be posted out to you via royal mail.

[Kath2013]

But 02 have said they don’t sent them out via post it said in email this is why I’m asking !!

[Kath2013]

Do you work for 02?

[MI5]

No I don't.
I just have 35 years experience with O2.

[Kath2013]

Well I’m confused then as 02 said they don’t send contracts agreements out in the post ?

[MI5]

Ok

[Cleoriff]

@Kath2013 

This is the third post you have started on the same topic. All answered here

https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461859#M229462  and here

https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461461#M229389 

There is no need for multiple posts on the same topic.

[Kath2013]

I’m not coming across as rude I’m just confused that’s all to what true ..

[Kath2013]

There no need to be rude I’m just asking .. as 02 telling me one thing you guys saying another thing !!