Help

[kieron1]

Can anyone point me in the right direction.

I have upgraded my phone and DPD tried to deliver it on Tuesday, but we did not have a PIN CODE.

I spoke with O2 someone in a far distant country and they said that we would get our pin within 48 hours, still no pin.

I contacted DPD and they said that O2 needs to go onto DPD portal and send the pin, again i contacted O2 and they said that they have requested the pin and it should be 48 hours. DPD tried to delivery yesterday anda agin no pin and they would not leave the phone.

I have put a complaint in to O2 and it could take up to a week and the phone is just sitting in the DPD warehouse.

HOW do you speak to someone in the UK

[MI5]

@kieron1 

Just ask to be transferred to a UK call centre when you call.

Guide: How to find help & contact O2 

Or try on social media.

[Enlli]

Pot luck, less UK agents than their used to be. 

Try around 8.00am 

[Bambino]

@kieron1 We are all customers. It's totally O2's responsibility to provide you with a PIN Code. You just have to persevere with O2. All ways to contact them can be found here: How to find help & contact O2: A Guide - O2 Community