Hello,
I'm at a loss as to what to do next. My phone dud a software update 3 weeks ago, which crashed the device.
The phone was sent from o2 store to repair centre. And now according to customer services, the shop didn't do the repair correctly and although the repair shop "may have" the device, they can't do anything as the repair ticket isn't right so the repair can't be tracked.
Customer service can't give me a resolution, they aren't really understanding what they can do. I asked if they can't issue a new phone, or even a refurbished phone out to replace, or just write off my device plan so I can just buy a new phone, but neither of those are options. Meanwhile, I have no phone, and no way of knowing what to do.
Is there a UK based number for complaints? Can the shop do anything? If I'd broken my phone I'd be kess frustrated, but it went into a constant bootloop straight after a failed software update!
