Solved: Re: Help, I've topped up wrong number.

Anonymous · ‎17-02-2014

I've toppet up wrong number. Instead 0759111xxx at ATM i've insert 07591111xxxx (one digit more). 15£ from debit card went. Is there any chance to get it back?

jonsie · ‎17-02-2014

If the credit has gone to another phone I'm afraid it's gone and cannot be refunded now.

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Anonymous · ‎17-02-2014

You need to ring 4445 from your phone ASAP.

MI5 · ‎17-02-2014

We've seen this in the past and it's usually lost I'm afraid.
However, was it just the last digit that was wrong?
If so I would have thought it would have been ignored.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-02-2014

I'm affraid it,'s not possible now 😞 Only 2p. on my account, tup up was on friday and i dont't have possibility to go to the local store today..

Anonymous · ‎17-02-2014

Costly learning curve possibly. 😞

You could try speaking to your bank.

MI5 · ‎17-02-2014

By this time, the phone that received the credit, may well have spent it by now......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-02-2014

I though the same. Unfortunately in this ATM number validating not working.

Anonymous · ‎17-02-2014

It's up to you in regards to exhausting all options.

Anonymous · ‎17-02-2014

@MI5 - but how? There's no such number like 07591111xxxx. O2 got 11 digits numbers, not 12. I'm suprised that even this transaction passed.

Anonymous · ‎17-02-2014

Hence why I suggested you call CS at O2.

We are all customers here with no access to your account.

O2

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