I have upgraded my phone begining of march. the next day, i found out that my company was giving me iphone 6. Within the cool off period, i wanted to return the phone. As i ordered online, i was told that i had to post it back to O2 returns. Following O2 instructions, i printed the return form, and the label. And I sent my unused (i did not even open the box) iphone 6 via royal mail on the 9th of march at 17:36. I have the receipt which is showing that it was delivered on the 11th of March at 04:58. I contacted O2 to check when they will cancel my upgrade. They said they did not receive it. They said someone will contact me no one is calling me or sending me an email. I really dont know what to do. Anytime i call or i chat, they keep saying it is escalated to the concerns departments. Meanwhile i am losing my cooling off period. Can someone tell me what i need to do?
