Help!I returned my phone to 02, it is delivered but O2 said they did not receive it.

[Anonymous]

I have upgraded my phone begining of march. the next day, i found out that my company was giving me iphone 6. Within the cool off period, i wanted to return the phone. As i ordered online, i was told that i had to post it back to O2 returns. Following O2 instructions, i printed the return form, and the label. And I sent my unused (i did not even open the box) iphone 6 via royal mail on the 9th of march at 17:36. I have the receipt which is showing that it was delivered on the 11th of March at 04:58. I contacted O2 to check when they will cancel my upgrade. They said they did not receive it. They said someone will contact me no one is calling me or sending me an email. I really dont know what to do. Anytime i call or i chat, they keep saying it is escalated to the concerns departments. Meanwhile i am losing my cooling off period. Can someone tell me what i need to do?

[jonsie]

Everything takes a week with o2....except payments which apparently take 6 months for some. ....:smileywink:

[MI5]

Default notices are instant though......

[Cleoriff]

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@MI5 wrote:
Default notices are instant though......

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Yes that always amazes me....They must be sent out automatically...

[jonsie]

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@Cleoriff wrote:

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@MI5 wrote:
Default notices are instant though......

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Yes that always amazes me....They must be sent out automatically...

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No human involved....

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

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@MI5 wrote:
Default notices are instant though......

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Yes that always amazes me....They must be sent out automatically...

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No human involved....

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There you have it...Says it all really...

[MI5]

I thought humans had been removed from the payment system too

[Curr946]

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@Cleoriff wrote:

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@jonsie wrote:

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@Cleoriff wrote:

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@MI5 wrote:
Default notices are instant though......

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Yes that always amazes me....They must be sent out automatically...

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No human involved....

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There you have it...Says it all really...

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Yip, the sad thing is the defaults can destroy someones credit file, there should be more care taken.

[viridis]

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@MI5 wrote:
I thought humans had been removed from the payment system too

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No, payments...,  payments have been removed from the payment system 

[Cleoriff]

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@viridis wrote:

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@MI5 wrote:
I thought humans had been removed from the payment system too

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No, payments...,  payments have been removed from the payment system 

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And there you have it....again....

[MI5]

Oh yeah