Help! Furlough Arrangement and 02 Terminated My Contract!

[SarahJKR]

Hi,

I have an arangement in place due to furlough for 3 months holiday payments which is effective until September 23rd.  This was put in place on 17th June.  

Since then, I have had to contact 02 3 times due to them restricting services and explain the arrangement is in place etc etc and they have reinstated.

5th July receive notice that 02 are intending to terminate my contract as agreement has been defaulted.  Ring O2, explain everything, they look at their file notes and say yes can see arrangement in place, ignore it.

6th July Second default letter received, ring 02 explain all again and told no, its all fine ignore it.

13th July service restricted. Ring 02 go through same process yes can see notes etc etc and services restored.

Yesterday go to make a call and it just goes dead.  It appears my contract has been terminated!

Can't get through to 02 at all!

Can someone offer any helpful advice?

Thank you

[SarahJKR]

Thanks Martin will take a look now

[SarahJKR]

Thanks for all your respsonses.

As an update, Martin has picked this up to escalate.  Service was restored after a long virtual chat...for one day!

Today, at 4pm service was again terminated only now in addition to no calls being made I cant receive any either.

I just dont know what to do!!!!

[Cleoriff]

@Martin-O2?

[Martin-O2]

@SarahJKR sorry to hear you're still having difficulties. I've escalated your case to our Guru team and I'm waiting for a response. I'll get in touch with you as soon as I hear back.