Help! Daughter put old O2 sim in to her new EE iPhone 6.

[Anonymous]

Got brand new iPhone 6 last monday having been unable to get similar deal with O2 now my 2 year contract is up. Now locked new iPhone to O2 (getting sim not valid message when put EE sim into iPhone) - tried to request unlock by O2 but they don't do iPhone 6 yet. Then tried to explain this was done in error and phone is not theirs but belongs to EE - first directed to ask EE. Sent back to O2. O2 then directed me to Apple. They say its O2. Apple also suggest I cancel! An easy mistake to make but what do I do now?
Have another O2 contract which I have just renewed for 12 months. Customer service giving different advice every time. How do I escalate this to a higher level?

[jonsie]

Exactly....crazy!

[Anonymous]

I would have a last go with the Cpw manager because it's a return/disconnection ( for him it's also a phone that has come out of his stock, will not generate a commission because it was canceled before the 14 days, and cannot be sold anymore because it has been used) so it may well work. If not, your in the right place to return it and end this saga.

[MI5]

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@Anonymous wrote:

They didn't educate the customer properly, they should have told them the phone was locked to the contracted network and warn them about the sim lock. 

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We don't know this is fact though, do we.

In fact we don't even know that the phone came from CPW with 100% certainty....?

[Anonymous]

Could it be through O2 themselves

[jonsie]

Last go 555

[Cleoriff]

The OP posted only once. Has never mentioned CPW (I think we presumed because they said they got it cheaper than O2). Only relevant words in the post were O2, EE and Apple...

(Probably got it from EE)

[jonsie]

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@Cleoriff wrote:

The OP posted only once. Has never mentioned CPW (I think we presumed because they said they got it cheaper than O2). Only relevant words in the post were O2, EE and Apple...

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When has relevance mattered. ...

More info

[Cleoriff]

Sometimes.....just sometimes...my head hurts...

[jonsie]

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@Cleoriff wrote:

Sometimes.....just sometimes...my head hurts...

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Here we call it SangSom 

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

Sometimes.....just sometimes...my head hurts...

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Here we call it SangSom 

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Mine is due to banging it up against a brick wall..