HOW TO: Get your PAC Code from O2

[Anonymous]

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Note: we have an updated guide on getting your PAC in the How-to Guides section, please see here.

If you want to contact O2 about leaving or getting a PAC, you can also use the Social links below:

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Seen this a lot around the forum, so I thought I'd make a post on how to do it

Firstly, give O2 Customer Service a call on 4445 fron your O2 Mobile.
Select the option which is "Join or leave O2". Then in the next menu select the option "To leave O2".

Now, you will be put through to an advisor who will ask you for your name and phone number. Then ask them for your Port Authorisation Code. You will be asked for your security password if you have set one up with them. Don't worry if you havn't sent one up; if you don't have one then you will not need to give it to them.

You will be asked if you have a pen and paper ready to write the code down. Don't worry if you haven't because they post it out to you anyway. They will ask you for your name and address so they can post it to you.

O2 may ask for a reason for leaving and the Port Authorisation Code (PAC) is only valid from 30 days of issue. Provide your PAC code to another operator if you wish to keep your existing number from another network.

[MI5]

Try Live Chat http://www.o2.co.uk/contactus

[Anonymous]

Get the same message for Pay As You Go, but called the monthly 0800 5874005 and was able to get PAC for my Pay As You Go number.

Live chat won't give PAC, so need to phone.

[Anonymous]

Hi

If I'm switching to CPW from o2 itself but staying on the o2 network, will I need a PAC code?

Cheers

[jonsie]

No you won't need a PAC as CPW will arrange everything for you. Just be aware that they can't offer you a Refresh deal.

[Anonymous]

OK, thanks.  I actually already have a PAC code as I was thinking of moving to another network initially. 

This is slighlty off-topic I guess but, if my contract with o2 expires on 16 August and I order another contract right now from CPW, what happens?

[MI5]

Your current contract will automatically migrate to the new one on the 16th.

[Anonymous]

So I won't be able to use the new phone until the 16th?

[MI5]

You can put your current sim in the new phone....
tbh as it's so close, they may just switch you immediately.

[Anonymous]

Cool thanks and sorry for derailing the thread a bit

[MI5]

No worries mate - enjoy your new phone